Thursday, August 20, 2009

my sad sad story.....


I got a package from the post office Monday, my dolls back from a show I recently did.
I was excited to see my little critters and welcome them back.
To my horror when I got the box from the front porch I saw the first indication that something may be wrong. A huge Dent in the side of the box, looked like they played soccer with it before bringing it to my house.
well it just got worse and worse.
I opened up the box hoping that the yucky feeling in my belly was wrong only for it to be confirmed upon opening. The dolls were free floating in shredded paper and those popcorn things. Free floating. Along their traveling home they just kept banging into each other.
Three out of four of the dolls in the box has suffered damage.
mostly ears missing and horns along with some dolls no longer in the same condition as when I sent them. They were insured and I am going to file, but from the research I have done I most likely will not get the claim. Hopefully I will be wrong. I am trying to figure out how to fix them.
I have some ideas but right now I am going to hold off on doing any surgery.







all of them were sent back in this little tiny box.

19 comments:

mrsb said...

Oh, no! I hope you wrote to whoever packed them and let them know! How horrible!

SeaRune said...

So sorry to hear of the damage and hope you do get some compensation. I agree with mrsb...let whoever packed them know what happened.

Mealy Monster Land said...

thanks guys. I did contact them, they were...helpful in providing necessary info for claim...but not apologetic.
I guess they did not see it as their fault.

Judy C said...

What an awful thing to happen to your dolly kids!!!

Drycha said...

terrible :/

sassypackrat said...

Since they were so careless with your dolls they were most likely as careless with other people's dolls too. Perhaps when people don't ruturn to their show next time they will get it.
So sorry this happened, I see how much work and love goes into making your dolls.

Lisa Nelson's Art, Bucks County Designs said...

Oh my gosh - that's really horrible. I know that feeling you're talking about when you opened the box. The show - or whoever packed your items - should be responisble for this and the fact that they didn't even offer an apology is sickening. I hope you can mend the little darlings! Good luck!

pumpkinhaus said...

OMG!!! That sucks so bad!!!! I so hope you are able to get some compensation!!!

Marcie Hart - A Work Of Hart said...

That is horrible! I am soooo sorry that happened to you. I hope you can get some reimbursement.

teenagefrank said...

That would be the last time for me!
No apologies, they acted stupidly!

Adrienne said...

UGH!! I worked in the Art Gallery at the community college here... Anyway. We would NEVER get away with something like that!! EVER!! Must send in exact or better condition!! Packaging safety 101!!

So sorry this happened! I hope you get SOMETHING

SpiritMama said...

Oh no, Nicole, I can totally empathize with you! This happened to me 3 times this year! So far I have received 2 of the 3 claims, so there is hope for you in getting paid. There is nothing worse than seeing a damaged box with your dolls inside, or opening it and seeing that they were poorly packed by those sending them.

Make sure you follow up on your claims. What a bummer!

Cody Goodin said...

Personally, I find that in excusable for a show or gallery to treat an artists work that way. I would certainly not do that show again. How rude, I hope you get at least something for your claim and you can mend your little guys.

Sonia ;) said...

I am so sorry...I would file with their insurance company and maybe contact the artists to see if they had any issues with their returns...Im so sorry...how heartbreaking...

Patti G. said...

Nicole,
ACK!!!!!!!!!! What a shame, as these are your little creations from the heart, and I can only imagine how you felt when you saw that box! :( Let us know if the claim works out for you.....we are all hoping!
Hugs,Patti

Yve said...

How awful, I keep seeing on blogs that people's exhibits get broken and the gallery or event organiser takes no responsibility. Someone should compile a name and shame list and blog it so that people at least know which events pose a huge risk.

Hope you get compensated :o(

Sue said...

Nicole, I'm so sorry this happened to you. I stopped sending pieces to shows several years ago for this same reason. 80% of the show organizers, either did not know how to pack, or just didn't care.

It's heartbreaking.

3rdEyeMuse said...

I am so sorry, Nicole ... I'm pretty sure I would have thrown up when I saw the poor fractured dolls ... will keep my fingers crossed that you do get your claim (not that it helps all that much, but at least it's something).

Stella Dora von Swineburg said...

I am sorry your creations were not packed more intelligently and respectfully. I think you should tell the people responsible "exactly" how their packing was not acceptable, otherwise they will continue to do such shoddy packing jobs and you must demand that you be reimbursed!-Tecu'Mish